FAQs

Error Message

When using Microsoft Excel, you may see this message. “The file you are trying to open, ‘PassFile.XLS’ is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?”

This file is a tab delimited file that has the XLS file extension to open easily in your spreadsheet software. It is safe to click yes. Remember, you cannot modify this file. See the record keeping tutorial in the RLS Course Manager.

Make sure you have Microsoft Excel on the computer you are using to access the Pass/Fail Files.

Be sure that the spreadsheet is not open during testing. Check all required permissions as shown in the installation guide. You must give full “permissions” to the RLS Directory (the default or the name selected upon installation) to each workstation for the system to work as well as the A6W_DATA folder in Windows. See the installation instructions for more details. 

RLS cannot find the program associated with the file you are trying to open. If you are opening a site-specific information link, you need to have Microsoft Word or Open Office Writer on the computer and it must be set up as the default program for the file name extension “.doc”.  If you are trying to open the spreadsheet, you must have Excel or Open Office Calc with the proper file name extension association. 

Category: Error Message

Reboot your computer after the installation.

Contact us through the support link for the missing/corrupt file. You will need to add or replace it in the RLS folder.
Category: Error Message

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