I received a shell error message when I tried to open the site specific information.

RLS cannot find the program associated with the file you are trying to open. If you are opening a site-specific information link, you need to have Microsoft Word or Open Office Writer on the computer and it must be set up as the default program for the file name extension “.doc”.  If you are trying to open the spreadsheet, you must have Excel or Open Office Calc with the proper file name extension association.