Contact us through the support link for the missing/corrupt file. You will need to add or replace it in the RLS folder.
After installation, there is an error message stating, “There is no disk in the drive. Please insert a disk into drive X:”.
Reboot your computer after the installation.
Make sure you have Microsoft Excel on the computer you are using to access the Pass/Fail Files.
When using Microsoft Excel, you may see this message. “The file you are trying to open, ‘PassFile.XLS’ is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?” This file is a […]
RLS cannot find the program associated with the file you are trying to open. If you are opening a site-specific information link, you need to have Microsoft Word or Open Office Writer on the computer and it must be set up as the default program for the file name extension “.doc”. If you are trying […]
Be sure that the spreadsheet is not open during testing. Check all required permissions as shown in the installation guide. You must give full “permissions” to the RLS Directory (the default or the name selected upon installation) to each workstation for the system to work as well as the A6W_DATA folder in Windows. See the […]