“Interface DLL is missing” when trying to access the program.
Contact us through the support link for the missing/corrupt file. You will need to add or replace it in the RLS folder.
Error Message
After installation, there is an error message stating, “There is no disk in the drive. Please insert a disk into drive X:”.
Reboot your computer after the installation.
There is a shell error message when I try to open the Course Manager Pass/Fail Files.
Make sure you have Microsoft Excel on the computer you are using to access the Pass/Fail Files.
When opening the file in Microsoft Excel, I get an error message.
When using Microsoft Excel, you may see this message. “The file you are trying to open, ‘PassFile.XLS’ is in a different format than specified by the file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?” This file is a […]
I received a shell error message when I tried to open the site specific information.
RLS cannot find the program associated with the file you are trying to open. If you are opening a site-specific information link, you need to have Microsoft Word or Open Office Writer on the computer and it must be set up as the default program for the file name extension “.doc”. If you are trying […]
The program freezes just after the quiz results. What is happening?
Be sure that the spreadsheet is not open during testing. Check all required permissions as shown in the installation guide. You must give full “permissions” to the RLS Directory (the default or the name selected upon installation) to each workstation for the system to work as well as the A6W_DATA folder in Windows. See the […]