FAQs

Recordkeeping

Rogers Learning System requires access to Microsoft Word and Microsoft Excel (or other MS compatible software)  in order for the program to operate properly.  Also, a default printer must be designated for each computer where training will be accessed. 

If you are experiencing record-keeping or certificate printing problems, they are most likely caused by one of the following issues:

Failure to uninstall the previous version of RLS.
If there has been a previous version of Rogers’ Learning System installed, it must be uninstalled before the new version is installed.  (be sure to save your pass and fail (PassFile.xls, Fail File.xls) records before uninstalling your old system!)   Failure to uninstall the old system can cause record-keeping problems.

Failure to grant the Proper Permissions to allow RLS to access Microsoft Office programs.
“Permission issues” arise if administrative rights are not properly granted.  Rogers’ Learning System will run on all Windows operating systems up to and including Windows 10.  In Windows 10, administrative rights may be granted by “right clicking” on the RLS shortcut on your desktop, select “Run as administrator” from the dropdown menu.  This will only need to be done the first time the computer accesses the RLS program.  (it will, however, need to be done on each desktop or laptop that accesses the system).  Older versions of Windows will have similar methods of granting permission. 

Failure to properly configure your existing software
Another “Permission issue” may arise if your system utilizes 365.  In some cases, you must access your Microsoft 365 setup files to allow your system to access older .doc and .xls files.

Failure to have a “designated printer” on your computer.
Failure to have a “designated printer” on your computer will also create problems.  (RLS needs to be able to send the print file to the designated printer buffer.  If the printer is operational, the quiz certificate will Print.  If the printer is off-line, the file will remain in the print buffer). 

Failure to protect the integrity of RLS system files.
If the PassFile.xls or FailFile.xls have been accessed through the Course-manager (or other means) and “improperly saved” or have been “altered”  in any way the system cannot record properly.   If this occurs, you will lose all data after the point where the corruption occurred.  If you have a problem with “missing” data in the Pass or Fail file and the file is corrupted, you may contact Rogers’ Learning System to have empty replacement files provided to you. Please submit a support ticket to have the file sent to you.

Category: Recordkeeping

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